Thursday, March 16, 2006

amdocs - Integrated Customer Management relevant to SaaS and BPO Integrated customer management is the way forward for our customers to compete and win in their markets. The Amdocs value proposition of enabling integrated customer management is now being taken to the next level with the delivery of Amdocs 6, the next generation of our product portfolio.

Amdocs 6 is the most comprehensive portfolio of integrated, modular products designed to accelerate the delivery of integrated customer management. Bringing together our industry-leading: billing, CRM, self service, ordering, service fulfillment, mediation and content revenue management products to deliver comprehensive coverage of the customer lifecycle: target, sell, deliver, bill, support. This approach removes process barriers to delivering the customer experience you intend and results in creating stronger, more profitable customer relationships.

Building stronger, more profitable customer relationships

In the past, services companies were focused on achieving top-line growth through customer acquisition. Although growth is still very much a business priority, the focus on how this is achieved has evolved. To grow the business and remain competitive, companies are focusing on building stronger, more profitable customer relationships. This means understanding customer needs intimately, and efficiently delivering and supporting solutions that create and capture the most value. Today, customers have more choices than ever. But what they want in their relationships with their service providers is simplicity, convenience and value. Amdocs has envisioned a strategy for our customers' success. We call this strategy integrated customer management.

Amdocs is the leading industry expert and trusted advisor that enables and accelerates the journey to integrated customer management and the delivery of an intentional customer experience. Through the unique combination of comprehensive services, a portfolio of integrated, modular products, and unrivaled delivery skills and expertise, Amdocs transforms services companies into customer centric businesses and dynamic service providers. The benefits are increased customer loyalty, higher revenue, lower costs, and greater resulting shareholder value.

Our broad portfolio of integrated products spans the entire customer lifecycle, seamlessly linking key customer-facing business processes - targeting customers, selling services, managing customer orders, service delivery fulfillment, billing, and customer support. Our portfolio of industry leading products includes: billing, CRM, self service, order management, mediation, and content revenue management.

Over the last three years alone, Amdocs has invested more than $390 million in the development of our product portfolio. Our portfolio is built with a common vision and development roadmap ensuring reduced risk and lower cost of ownership for our customers. Although our products are part of an integrated portfolio approach, they remain modular ensuring a stepped and incremental approach to executing a comprehensive integrated customer management strategy. Our products are built with standards-based technology and open architecture to ensure they fit seamlessly into any environment.

We support our customers with a wide range of services, including consulting services, implementation and integration services, learning services, software support services, managed services and outsourcing. Our services are designed to provide each customer with the necessary strategy, guidance and execution required to achieve integrated customer management and deliver the intentional customer experience.

At Amdocs, we are committed to incorporating quality into every aspect of our work-ranging from software development and internal business processes, to the way we work with customers-and we invest considerable resources in company-wide quality programs to ensure this. One of our key quality programs is the ongoing assessment of all our development centers to achieve the prominent Level-3 rating of the Capability Maturity Model for Software (CMM), developed by the Software Engineering Institute (SEI).

Over the last 22 years, Amdocs has built a global customer base of industry leaders by developing lasting relationships and delivering real business results. Backed by deep industry experience and an unsurpassed track record of success, Amdocs continues to help enterprises all over the world plan and execute their business strategies with confidence.

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