"While software delivered over the Internet has been hyped in recent months as an alternative to its packaged counterparts, there remain hurdles ahead as companies jump from the old model to the new one.
That was the impression coming out of the SaaS Summit in California’s Napa Valley on Thursday. The conference is one of the first to focus on the software as a service (SaaS) delivery model, which has been glorified by the likes of Salesforce.com and NetSuite during the last few years.
Some 200 attendees showed up to learn how to switch over to the software “on demand” model.
Internet-delivered software has been used by consumers for a few years. But online software for businesses is still growing in popularity as customers learn the benefits of the new model, including on-demand delivery, low up-front cost, and faster and easier upgrades.
However, a big issue faced by customers is how to integrate their older packaged software systems with the new ones. That is the biggest pain point for James Woolwine, CIO of San Francisco-based Majestic Insurance."