The Definitive Guide to On-Demand CRM

"My belief is that the vast majority of applications are going to be consumed in this on-demand model," said RightNow's Gianforte. "This on-premise model takes five times longer to get benefit and cost five times more to implement. It's outdated and it will go away. That's why this is so important. I was talking to a venture capitalist who said they won't even fund a company that develops on-premise software anymore. On-premise is over, done."