www.kana.com As used by eBay. KANA is a leading provider of customer service solutions that improve customer satisfaction, reduce service costs and increase revenues. KANA's award-winning customer service solutions for eservice, assisted service and customer self-service enable companies to transform their service operations and resolve inquiries quickly and accurately across multiple channels. Like many others, KANA use Jamcracker to provide SaaS.
KANA OnDemand offers an alternative to on-site deployment for KANA email and Web collaboration solutions. With KANA OnDemand hosting, you can enhance the quality and efficiency of your customer service while eliminating the costs to install and maintain hardware and software. KANA OnDemand offers multi-channel customer interactions in a highly secure, hosted environment that is fully equipped to deliver the security, reliability and performance needed for high volume customer service operations.