Thursday, January 26, 2006

SupportSoft - Real Time Service Management Software SupportSoft (NASDAQ: SPRT) is a leading provider of Real-Time Service Management (RTSM™) solutions that ensure business processes and related technology critical to real-time enterprises — as well as the digital services consumers have come to rely upon — work as planned. RTSM provides the ability to take technical problems or questions when they occur, automatically put them into context and resolve them in real time. Moreover, RTSM can even anticipate problems and help avoid them altogether through proactive measures at computing endpoints, before they negatively impact individual or corporate productivity. Put simply, Real-Time Service Management is the technology that keeps technology working to ensure business continuity.

A who's who of Global 2000 companies, as well as DSL and cable industry leaders worldwide have standardized on SupportSoft solutions as their underlying infrastructure for Real-Time Service Management. Our customers include, among others:

* Digital Service Providers such as BellSouth, Belgacom, Charter Communications, Comcast, Cox Communications, Royal KPN, TDC Solutions, TelMex, TeliaSonera, Time Warner Communications, Tiscali and UPC Chello.

* Enterprises such as 3M, ADP, BT, Bank of America, Delta Air Lines, Fidelity Investments, GE, IBM, Procter & Gamble and Schlumberger Omnes.

* Managed Service Providers such as ACS, CompuCom, CSC, Hewlett-Packard and IBM Global Services.

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