Friday, January 20, 2006

Talisma - Customer Interaction Management (CIM) Talisma is a leading provider of Customer Interaction Management (CIM) solutions that enable companies to deliver a truly exceptional customer experience. Talisma’s CIM suite improves customer satisfaction through self-service, assisted service, and proactive service offerings.

Talisma has customers in 32 countries throughout North America, Europe, and Asia-Pacific. Talisma customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality , travel, legal, manufacturing, media, retail, service and support, transportation, utilities, and others.

Talisma is a fifth-generation product, and its .NET-based technologies create an integrated, scalable, and robust infrastructure that has proven to raise efficiencies, lower costs, and increase customer satisfaction. Talisma delivers measurable ROI and enhanced service in a fraction of the time and cost normally experienced with alternative vendors. Highly skilled service experts deliver cost-effective outsourced hosting and professional services, lower-cost customization, and rapid deployment.

Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, Siemens, Sony, Sprint, TDK, T-Mobile, and the US Department of State. Talisma's headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific.

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